Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and specific floral requirements. Payment details are collected when you place orders and are handled securely by our payment partners.

For our corporate clients, we may also collect business details such as registration information, preferred delivery timelines, and budget preferences to tailor our services to your needs.

Our site automatically gathers certain technical data when you visit, including your IP address, browser type, device information, and navigation patterns. We use this data to enhance site performance and understand how clients access our services.

How We Use Your Information

We primarily use your information to fulfill orders and deliver exceptional service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling orders and gift arrangements
• Keeping you informed about order status and delivery timing
• Providing customer support and responding to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant service updates (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-personal data to analyze market trends and optimize our operations. For example, we might study which arrangements are most popular in different seasons to plan inventory accordingly.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out of these messages at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within our ecosystem and is shared only when necessary to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and florists. These partners are contractually obligated to protect your information and use it solely for the services they provide.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing, and other legal duties relevant to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and employ multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

We implement physical security measures for our offices and limit access to personal information to staff who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this data is handled by certified payment processors specialized in secure transactions.

While we maintain strong security measures, no system is completely risk-free. We continuously monitor and strengthen our security practices to address evolving threats and uphold the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal data. You may request to view what we hold, ask for corrections to inaccurate information, or request deletion when permissible by law.

• Access your personal information and understand how we use it
• Request corrections to incorrect or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as necessary for business and legal purposes. Order records are retained for accounting and warranty needs, while marketing preferences remain until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and help us understand how visitors use the site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are required for the site to function properly, enabling basic navigation and secure areas. These cookies do not collect personal data and are active when you use the site.

We employ analytics cookies to learn how visitors interact with the site. This helps us identify popular content, optimize page performance, and improve the user experience. This information is aggregated and does not identify individuals.

You can manage cookie preferences through your browser. Disabling some cookies may affect certain features and your overall browsing experience.

Business Transfers and Changes

If FibreHarborMeadow experiences major corporate changes such as mergers, acquisitions, or asset sales, your personal data may be transferred as part of the transaction. We will notify you of such changes and ensure privacy protections remain aligned with this policy.

In the unlikely event we cease operations, we will ensure your data is securely transferred to a successor entity with appropriate privacy protections or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will notify you by email or post a notice on our site before they take effect.

Minor clarifications or administrative updates may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn we have inadvertently collected data from someone under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed under United Kingdom jurisdiction. Some service providers may process data internationally. When this happens, we implement appropriate safeguards to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including matters related to business activities, financial transactions, and handling customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.